Frequently asked questions

How do I request a refund?


To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can write to us at - contactus@akkacreation.in or Chat with us on the website and we will help you further with your refund process.




How do I return an item?


Kindly do check our Return Policy Page - www.akkacreation.in/returns-policy to return an item. Thank you!




The product I received looks slightly different than the pictues on the website? What can I do?


If you feel that the product you received looks different from what you saw on th website. No problem! We are happy to get it exchanged for you or get you refunded. All you need to do is write to us at - contactus@akkacreation.in or Chat with us on the webiste with the Tracking number of the returned product and once we receive the returned product we will send you a new one or get you refunded at once.




When will I receive my order?


Orders will be processed and shipped within 5 to 6 business days or sooner depending on your Location and our Delivery Service.




Can I cancel or change my order?


Yes, you can cancel an order by writing to us at - contactus@akkacreation.in or by Chatting with us on the website. You can also contact us if you want to change your order or get it exchanged. We will help you with the process.




How can I track my order?


We will send you an email when your order is being shipped. If you need a Tracking Number kindly do write to us at - contactus@akkacreation.in or Chat with us on the website and we will help you with the tracking.




What can I do if my order is damaged?


If your order is damaged kindly write to us at - contactus@akkacreation.in or Chat with us on the webiste with a picture of the damaged product so that we can issue a refund or get you another piece without any damages.




Can I add an item after my order is already placed?


Yes of course you can. We would be glad to help you out with that. Just write to us at - contactus@akkacreation.in or Chat with us on the website and let us know the link of the product you want to add your current order and we will get it shipped for you.